Terms & Conditions
We understand that travel marketplace has changed a great deal this year. It’s our goal to deliver an experience of greater flexibility, rebuilding confidence in your travel planning.
Please find the Terms & Conditions for Infinity Bay Spa & Beach Resort below.
Terms & Conditions
- Check in time: 3 pm; Checkout time: 11 am.
- Rates are subject to change.
- Family Child Policy: Children under 10 stay free with an accompanied adult.
- Pet Policy: No pets allowed.
- Extra Adult: $25.00 USD for an extra person
- Crib: $10.00 USD plus taxes per night
- Service Charge: 10%
- No Smoking allowed inside the rooms
For guests with existing reservations for any future date, the policies that were in place at the time of the reservation will be honored as stated in the policy at that time. If the expiration date to cancel has past we have implemented a rebook policy enabling those guests to reschedule with maximum flexibility.
Moving forward - Infinity Bay Spa and Beach Resort has introduced a much more flexible cancellation policy. Starting August , 2020 for all future arrival dates you can now cancel or change your reservation at no charge up to 24 hours before your arrival date. With all the uncertainty in travel planning our goal is give you confidence when booking.
Bookings via online third party platforms - such as Expedia and Booking.com or other sites you may need to contact them directly and refer to their specific policies.
Groups, Meetings and Social Events - we will work closely with the contact or meeting planner on a case by case basis. Infinity Bay’s goal is to support and work with all groups, meetings or social events to address the specific needs of each group such as moving the event dates and times. You will need to communicate with the specific hotel representative and consult your specialized agreement.
Deposit / Payment Policy – a deposit of 50% is due at the time of the reservation. The remaining balance will be required at check-in.
Important information –
- Some exclusions may apply. Certain periods or special events with specific restrictions outlined. Please refer to your specific reservation or promotion.
- Individual reservations other than group may take up to 90-days from the date of cancellation for the refund to be processed. Refunds from Honduras typically require more procedures.
The same rate and / or promotion may not be available based on when you reschedule.